Refund and Returns Policy
We offer a 30-day return policy. You may submit a return request within 30 calendar days after you receive your goods.
To qualify for return: items must be unused, undamaged, kept in original packaging with all attached tags. You need to provide order receipt or purchase proof when applying for returns.
Please contact our customer service firstly to initiate a return request. We will send you a prepaid return shipping label together with detailed return instructions.
Any packages sent back without prior approved return request will be rejected and not processed.
1、Important Shipping & Return Restriction:
We only accept orders delivered to the contiguous United States (lower 48 states).
We do not ship to, and cannot process returns from Alaska, Hawaii, US overseas territories, PO Boxes, APO/FPO addresses or any international locations.
Orders placed with non-US delivery addresses will be canceled and fully refunded, and such orders are not eligible for return processing.
2、Damages and issues
Please thoroughly inspect your items upon delivery. If your goods are defective, damaged during transit or you receive incorrect items, contact our support team right away so we can assess the problem and arrange solutions for you.
3、Exceptions / non-returnable items
The following categories of goods cannot be returned for quality-unrelated reasons:
Perishable goods, customized personalized merchandise, personal care products, hazardous materials, flammable liquids and gas products.
Feel free to contact us if you have questions about specific item return eligibility.
4、Exchanges
The most efficient way to get your desired product is to apply for a return of the original item. Once your return is reviewed and approved, you may place a new order for the replacement goods separately.
5、Refunds
After we receive, inspect and confirm your returned package, we will notify you of your refund approval result.
If approved, funds will be refunded to your original payment account within 10 business days. Please note banks and credit card issuers may require additional processing time to post the refund to your account.
If you have not received your refund more than 15 business days after our approval, kindly reach out to us for follow-up.
6、Contact us
Should you have any inquiries regarding returns, exchanges and refunds, please contact our official team:
- Legal Entity: JHGFCDSDF LLC
- Registered Address: 102 S Cascade Ave, Colorado Springs, CO 80903, United States
- Official Compliance Email: cjun15999@vibehear.shop
- Official Business Phone: +(1) 719-285-0982